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Terms and Conditions

Welcome to Instivio – Smart Solution, Better Decisions

1. Use of Website and Services

Welcome to Instivio – Smart Solution, Better Decisions ("Instivio", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your use of our website instivio.com (the "Website") and our educational SaaS platform (the "Service"). By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree, you must not use our Website or Services.

  • You must be at least 18 years old or the legal age of majority in your jurisdiction to use our Services.
  • You agree to use Instivio solely for lawful educational and administrative purposes.
  • You may not copy, resell, or redistribute our Services without prior written consent.

2. Accounts and Access

  • Clients are responsible for maintaining the confidentiality of login credentials.
  • Any activity under your account will be deemed authorized by you.
  • You must notify Instivio immediately of unauthorized use or suspected security breaches.

3. Payments & Subscription

  • Fees for the Services are charged on a subscription basis (monthly, quarterly, or annually, as agreed).
  • Late payments may result in suspension or termination of your account.
  • All fees paid are non-refundable.
  • Instivio reserves the right to update pricing with prior notice.

4. Privacy & Data Policy

  • Instivio may collect and process data including browser information, IP address, email, and usage details.
  • Data may be shared with authorized staff and partners to deliver Services.
  • Clients are responsible for the accuracy and legality of data they upload.
  • Upon contract termination, Client data will be stored for three (3) months and may be permanently deleted thereafter.
  • For details, please review our Privacy Policy.

5. Security

  • We implement reasonable safeguards including backups, but 100% security or uptime cannot be guaranteed.
  • Clients are responsible for ensuring data entry accuracy and safeguarding login credentials.

6. Service Availability

  • Instivio aims for 99% uptime, excluding planned maintenance, force majeure, or third-party issues.
  • Planned maintenance will be communicated where possible.
  • We are not liable for losses arising from downtime, cyber-attacks, or unexpected outages.

7. Prohibited Uses

You agree not to:

  • Misuse the Website or Services for unlawful activities.
  • Attempt to hack, reverse engineer, or disrupt the system.
  • Upload harmful, offensive, or illegal content.

8. Termination

  • We may suspend or terminate access immediately if you breach these Terms.
  • We may suspend or terminate access if you fail to make timely payments.
  • Upon termination, your data will be retained for three (3) months for backup retrieval, then permanently deleted.

9. Disclaimers & Limitation of Liability

  • Instivio provides the Services on an "as is" and "as available" basis.
  • We make no guarantees of uninterrupted, error-free, or secure service.
  • Instivio shall not be liable for indirect, incidental, or consequential damages, including data loss or business interruption.
  • Our maximum liability is limited to the subscription fees paid in the last three (3) months.

10. Intellectual Property

  • All content, software, logos, and materials on Instivio are owned by or licensed to Instivio.
  • Clients may not use Instivio's intellectual property without prior consent.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Instivio is registered.

12. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with the "Last updated" date revised. Continued use of our Services after changes constitutes acceptance of the new Terms.

Contact Us

If you have any questions about these Terms, please contact us at:

support@instivio.com

www.instivio.com

Last updated: October 10, 2025