Help & Support
Get the help you need to make the most of Instivio
Getting Started
Welcome to Instivio! Here's everything you need to know to get started with our educational management platform.
Frequently Asked Questions
How do I create a new school account?
To create a new school account, visit our main website and click on "Book a Demo" or "Get Started". Fill out the registration form with your school details, and our team will contact you to set up your account.
What features are available in Instivio?
Instivio offers comprehensive school management features including student management, attendance tracking, timetable management, fee management, exam management, staff management, and detailed reporting and analytics.
How do I reset my password?
Click on "Forgot email?" on the login page, enter your email address, and follow the instructions sent to your email to reset your password.
Is my data secure on Instivio?
Yes, we take data security seriously. We use SSL encryption, regular backups, and follow industry best practices to protect your school's data. For more details, please review our Privacy Policy.
Can I access Instivio on mobile devices?
Yes, Instivio is fully responsive and works on all devices including smartphones, tablets, and desktop computers. You can access all features from any device with an internet connection.
How do I add new students to the system?
Navigate to the Students section in your dashboard, click "Add New Student", fill in the required information, and save. You can also bulk import students using our Excel import feature.
User Guides & Tutorials
Step-by-step guides to help you master Instivio's features:
- Student Management: Learn how to add, edit, and manage student records
- Attendance System: Set up and manage daily attendance tracking
- Timetable Management: Create and manage class schedules
- Fee Management: Set up fee structures and track payments
- Exam Management: Create exams, manage results, and generate report cards
- Staff Management: Add and manage teacher and staff information
- Reports & Analytics: Generate comprehensive reports and insights
Troubleshooting
Common issues and their solutions:
I can't log in to my account
Check your email and password. If you've forgotten your password, use the "Forgot email?" link. Ensure your internet connection is stable and try clearing your browser cache.
The page is loading slowly
Check your internet connection speed. Try refreshing the page or clearing your browser cache. If the issue persists, contact our support team.
I'm having trouble with data import
Ensure your Excel file follows the correct format. Check that all required fields are filled and data is in the correct format. Download our sample template for reference.
Contact Support
Need more help? Our support team is here to assist you:
Support Hours
Monday - Friday: 10:00 AM - 7:00 PM (PST)
Saturday - Sunday: Closed
Emergency Support: Available 24/7 for critical issues